The Winning Playbook in the Age of Customer Experience
Presentation by Strategy Experts

Today, customer experience is what makes or breaks businesses. 10 years ago, it was pricing, 5 years ago, it was the technology. Today, the competitive advantage is how you treat your customers. In this session, we will talk in details how to collect customer feedback in both physical and digital channels, how to engage with customers in real time and how to analyze data and take action.

Ahmed Al Sadek
Commercial Director, Pisano MENA

Shoura Business Group,Working to meet Qatar Vision of 2030 and Smart Nation initiatives, Shoura with technology domain expertise, is well placed to enable Qatar Vision and act as a qualified service provider based in Qatar bridging the market gaps. Shoura brings value and services by identifying new innovations, recommending new business models and partnering for sustainable Digital Transformations. Our Key areas of expertise:
1. B2B Ecommerce
2. Healthcare Consulting & solutions
3. Web & Mobile development

Pisano is a leading technology company focusing on CEX, CRM and real-time customer communication. Pisano is a one-size-fits-all platform has mastered the art of collecting customer feedback and improving customer experience. Feedback forms the basis of improving ones service offerings / business. It means evaluative information derived from a customer’s reaction or response.

Session Properties
Session Start Date December 05, 2018 16:30
Session End Date December 05, 2018 18:30
Capacity Limited
Speaker Shoura Business Group in partnership with Pisano
Al Nassr Tower B, M Floor
Next to Commercial Bank Tower West Bay, Doha
Al Nassr Tower B, M Floor
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